TERMS AND CONDITIONS

Last Updated: April 24, 2025

OVERVIEW

These Terms and Conditions ("Terms") govern your use of AI services provided by Ortho Sales Engine LLC ("Company," "we," or "us"). By purchasing our services, you agree to these Terms in their entirety.

SERVICES OFFERED

The Company offers the following AI services for orthodontic practices:

  1. Chat AI Only
    • $1,500 Build Fee
    • $297 per month subscription
  2. Voice AI Only
    • $2,500 Build Fee
    • $497 per month subscription
  3. AI Suite (Voice and Chat)
    • $3,500 Build Fee
    • $497 per month subscription

SETUP AND TRIAL PERIOD

Setup Process

  • Initial setup requires approximately 14 days (2 weeks) from the date of purchase
  • During this period, the Company will customize the AI solution to your orthodontic practice's specific needs
  • You agree to provide necessary information about your practice to facilitate proper configuration

Free Trial Period

  • Following the setup period, you will receive 30 days of free service
  • The total onboarding process is 45 days (14 days setup + 30 days free trial)
  • During the free trial, all features will be available for your evaluation

PAYMENT TERMS

Build Fee

  • The one-time Build Fee is charged at the time of purchase
  • This fee is non-refundable once the setup process has begun

Monthly Subscription

  • Monthly billing begins automatically after the 45-day setup and free trial period
  • Payment will be charged to the payment method provided during signup
  • Billing occurs on a recurring monthly basis until service is canceled

CANCELLATION AND TERMINATION

Cancellation by Customer

  • You may cancel the service at any time prior to the end of the 45-day setup and free trial period to avoid monthly charges
  • To cancel, written notice must be sent to support@orthosalesengine.com at least 5 business days before the end of the free trial period
  • If cancellation is not received before the end of the free trial period, monthly billing will commence automatically

Termination by Company

  • The Company reserves the right to terminate service if:
    • Payment for the monthly subscription fails
    • You breach any provision of these Terms
    • You misuse the service in any way that negatively impacts the Company or other users

MODIFICATIONS TO SERVICE

  • The Company reserves the right to modify, update, or enhance the AI services at any time
  • Significant changes to functionality or pricing will be communicated to customers with reasonable notice
  • Continued use of the service after such modifications constitutes acceptance of the changes

INTELLECTUAL PROPERTY

  • All intellectual property rights related to the AI services, including software, algorithms, and content created by the Company remain the exclusive property of Ortho Sales Engine LLC
  • You are granted a limited, non-exclusive license to use the services for your orthodontic practice only

DATA PRIVACY AND SECURITY

  • The Company will collect and process data in accordance with our Privacy Policy
  • You are responsible for obtaining necessary consents from your patients for any data processing activities
  • The Company implements reasonable security measures to protect your data but cannot guarantee absolute security

LIMITATION OF LIABILITY

  • The Company's total liability for any claims arising under these Terms shall not exceed the amount paid by you for the services in the preceding 12 months
  • The Company shall not be liable for any indirect, consequential, incidental, or punitive damages

GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict of law provisions.

CHANGES TO TERMS

The Company reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the services after such changes constitutes your acceptance of the new Terms.

CONTACT INFORMATION

For questions or concerns regarding these Terms, please contact:

Ortho Sales Engine LLC
3022 S Morgan Point Rd #170
Mount Pleasant, SC 29466
Email: support@orthosalesengine.com

By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.